Open positions

We are looking for a Swedish Customer Services Agent to support our brands - No Account Bet, No Account Casino and Prank Casino. 

The Customer Services Team assists our players with registration, game play, technical, and other queries they might have. As a Customer Service Agent you are a front-liner of the company, supporting our players currently through online chats and emails.

Key Duties and Responsibilities

  • Efficiently manage incoming customer service inquiries through chat and other channels, delivering a high standard and contributing towards an excellent customer experience.
  • Provide accurate, valid and complete information by using the right methods and tools
  • Handle customer complaints, provide appropriate solutions and alternatives within an adequate time frame; following up to ensure resolution, and keeping within the SLAs.
  • Contribute towards the departments objectives to increase the accuracy, efficiency and responsiveness of the customer service team as a whole.
  • Work towards hitting and exceeding personal and business targets.
  • Follow communication procedures, guidelines and policies implied by the business.
  • Build rapport with customers through open and interactive communication.
  • Share customer feedback with the CS team, Tech team and relevant teams to contribute towards the development of new products and services.
  • Understand the importance of social responsibility and act in the best interest of players with gambling concerns or problems by following the company’s Responsible Gambling procedures.
  • Comply with legal requirements, industry regulations, internal policies and professional codes.

Requirements

  • Strong customer focus, be a customer advocate.
  • Excellent verbal and written Swedish and English language skills.
  • Good communication skills, including soft skills.
  • Reliable and ethical, respecting customers’ concerns and confidentiality.
  • Organised and methodical, with good attention to detail.
  • Ability to adapt and work with different personalities.
  • Computer / IT literate, and familiar with CRM systems.
  • Knowledge of the i-gaming industry is considered an asset.
  • Ability to multi-task, prioritize, think on his/her feet and effectively manage time.
  • Flexible working times, including evenings and weekends.

Does this sound interesting? Apply today! We are going through applications continuously. All applications are treated confidentially.

For our Operational Support team, we are now recruiting a Finnish Copywriter. Are you a talented communicator and translator with a strong interest in developing our communication platform? Then you might be the perfect candidate for this job! At Paf you will be producing engaging and creative copy and translations in close co-operation with our nice colleagues in different teams. You will be working in an industry where lots of big and interesting developments are happening. A successful candidate will have the following qualities: 

◾ Excellent communication skills in Finnish and English. Good Swedish communication skills are desired but not essential.
◾ Creativity, resourcefulness and a feeling for creating interesting texts with a clear call-to-action.
◾ Experience of translation assignments.
◾ Good understanding of tone of voice.
◾ The ability to independently plan and execute work assignments with set deadlines.

This position is located at our head office in Mariehamn and is time-limited until the 31st of August, 2021. 

Are you interested?

Please submit your application and CV and work samples by the 20th of September. We are going through applications continuously. All communication and applications will be treated confidentially. For more information about the position, please contact Katja Rikberg, Head of Operational Support, at +358 (0)20 7912 368  or send an e-mail to [email protected]
 

Our passion is to build great customer experiences. If you share this passion, you could be our new Front End Developer. We want to continuously improve the customer experience on our sites and we need you to help us!
 
About the role

You:

  • are interested in front-end development and you have gathered hands-on experience.
  • write sustainable code and are eager to learn new things. 
  • strive to deliver on schedule and you take ownership of your work.

What’s in it for you?
 
You will have an essential role in improving the customer experience on our sites. You will join an agile, cross-functional development team at our office in Helsinki. You will learn new things and grow as a professional, contributing to Paf’s future success.
 
We offer a competitive benefits package including work equipment of your choice, lunch coupons, sports benefits, occupational healthcare with extra insurance, company-paid massage and more. 
 
What skills are needed? 

  • proven skills in Front End development.
  • HTML CSS
  • JavaScript 

We highly value experience with:

  • Vue
  • Angular
  • Design
  • GraphQL

We have AngularJS  Vue migration ongoing. So AngularJS experience would be appreciated too but lack of it isn't a deal breaker.

Deadline for applications is 04.10.2020. We recruit on an ongoing basis and the position may be filled before the last application day. Don't hesitate to apply! All applications are treated confidentially. 
To learn more about Paf's technology, please see our Tech Radar

Our passion is to build great customer experiences. If you share this passion, you could be our new Front End Developer. We want to continuously improve the customer experience on our sites and we need you to help us!

You are interested in front-end development and you have gathered hands-on experience.  You write sustainable code and are eager to learn new things. You strive to deliver on schedule and you take ownership of your work. 

What’s in it for you? 

You will have an essential role in improving the customer experience on our sites. You will join an agile, cross-functional development team at our head office in Mariehamn. You will learn new things and grow as a professional, contributing to Paf’s future success. 

We offer a competitive benefits package including work equipment of your choice, lunch coupons, sports benefits, occupational healthcare with extra insurance, company-paid massage and more. 

What skills are needed? 

You have proven skills in Front End development.

  • HTML

  • CSS

  • JavaScript

We highly value experience with: 

  • Vue

  • Angular

  • Design

  • GraphQL

Our working language is English.

Does this sound interesting? Please apply here. We are going through applications continuously. All applications are treated confidentially. 

To learn more about Paf's technology, please see our Tech Radar

We are looking for a Money Laundering Reporting Officer to support our brands - No Account Bet, No Account Casino and Prank Casino. 
 

The Role

The Money Laundering Reporting Officer will be a crucial member of the Legal and Compliance Team which provides support to the Company. 

The role, based in Malta, reports directly to the Chief Compliance Officer and will liaise with other internal stakeholders and the management team. 

Roles and Responsibilities 

• Ensuring that the Company achieves and maintains compliance with all current and future regulatory requirements in relation to AML/CFT 

• Assisting in implementing and redefining policies and procedures in relation to AML/CFT, ensuring a high level of compliance within multiple regulated jurisdictions 

• Developing and implementing AML/CFT systems and controls; as well as, monitoring their effectiveness 

• Managing AML/CFT alerts and monitoring transactions 

• Reporting of SARs/STRs to the relevant regulatory authority
 
• Carrying out business risk assessments, ensuring that the threats and vulnerabilities of the Company’s operations in relation to AML/CFT are measured 

• Ensuring that the Company’s employees and its management are properly trained on AML/CFT regulatory obligations and processes; as well as, ensuring that Senior Management is sufficiently informed to properly manage the risk of ML/FT and is aware of the regulatory obligations
 
• Supporting in or managing various regulatory and statutory AML/CFT audits 

• Preparation of the annual MLRO report to be presented to the Board of Directors, including a compilation of the identified gaps and improvement recommendations 

Roles and Responsibilities 

• Solid MLRO experience in the Gaming Sector 
 

We are looking for a senior software developer who is curious and passionate about programming. You are happy to take your own initiatives and easy to collaborate with. Furthermore, you are driven and you never hesitate to ask for help when you need it. The team today is characterized by an open-minded atmosphere where everyone is welcome.

What you will do:
You are involved in the entire development process, from requirement specification, creation of stories, estimations, sprint planning, development, testing and release. We have a clear division of work tasks, where every member in the team knows what’s expecting of them. As a senior JavaScript developer, you are expected to understand the frontend of the platform very well. The role requires that you can recommend necessary changes in architecture and understand its impact in the long term. You will be working in a high working pace with fast decision-making processes where you, together with your colleagues, make the technical decisions based on the business objectives. Feel free to check out our tech radar to see which technologies are coming, which we use and which we are phasing out!

We are looking for you, who:
Are an awesome JavaScript developer, where experience from Spring and Vue is an advantage. We do not care about education. We award:

  • How good you are as a developer. You should have at least three years of experience of system development.
  • Interpersonal skills
  • Communication skills
  • Independence
  • Accountability

The recruitment process will include a programming test. If you want to show projects that you have done earlier, at work or in your spare time, you are welcome to add that in your application.

The recruitment process is handled by our recruitment partner Academic Work, our request is that all questions regarding the position goes to Academic Work. Interested? Follow this link for more info and to submit your application.

Would you like to create customer value using new technologies that take advantage of the cloud? We are doing exactly that! Join us for building a modern Instant Payment Platform to support our expanding business.

We are heavily investing in new technologies and continuously improving how we work. We are currently moving towards a fully AWS/cloud-based infrastructure, using technologies such as Kafka, RDS/Postgres, Docker, Java, Jenkins pipelines and Spring Boot. 

The ideal candidate is a team player with a lot of drive and solid full stack Java skills. Please apply also if you feel that you are not quite there yet but you are on the right track. We are happy to support your growth.

  • Java
  • Spring/Springboot
  • Microservice and container technologies
  • Working in AWS or similar cloud environment  
  • Web applications, JavaScript, HTML5
  • SQL

We highly value experience with:

  • Continuous Integration & Delivery
  • Apache Kafka, Kafka streaming
  • Web security and application performance
  • Payment platform
  • Compliance and Regulatory related development

What we are offering:
Personal and professional growth as part of an agile, cross functional development team. You will work in the heart of Helsinki in an international environment where we have more than 100 highly skilled colleagues in software development.
Our benefits package includes work equipment of your choice, lunch coupons, commuter and sports/culture benefits, occupational health care with extra insurance and company-paid massage.

Excited to hear more? 
We are going through applications continuously. All applications are treated confidentially. First round interviews will be held virtually.
To learn more about Paf's technology, please see our Tech Radar
 

Senior Software Developer/Software Developer

Join us if you have a desire to create customer value using new technologies that take advantage of the cloud.

We are heavily investing in new technologies and continuously improve how we work. We are currently moving towards a fully AWS/cloud-based infrastructure, using technologies such as Kafka, RDS/Postgres, Docker, Java, Jenkins pipelines and Spring Boot. 

We build teams of professionals that can take on any tasks or projects and get them done, from backend to UI. The ideal candidate is a team player with a lot of drive and solid all-round skills. 

You have extensive working experience in software development.

  • Java
  • Web applications, JavaScript, HTML5
  • SQL
  • Microservice and container technologies
  • Working in AWS or similar cloud environment  

We highly value experience with:

  • Spring/Springboot
  • Continuous Integration & Delivery
  • Apache Kafka, Kafka streaming
  • Web security and application performance
  • Compliance and Regulatory related development

What we are offering:
Personal and professional growth as part of an agile, cross functional development team. You will work in the heart of Helsinki in an international environment where we have more than 100 highly skilled colleagues in software development.
Our benefits package includes work equipment of your choice, lunch coupons, commuter and sports benefits, occupational health care with extra insurance and company-paid massage.


Excited to hear more? 
We are going through applications continuously. All applications are treated confidentially. 

To learn more about Paf's technology, please see our Tech Radar

Join us if you have a desire to create customer value using new technologies that take advantage of the cloud.

We heavily investing in new technologies and continuously improve how we work. We are currently moving towards a fully AWS/cloud-based infrastructure, using technologies such as Kafka, RDS/Postgres, Docker, Java, Jenkins pipelines and Spring Boot. 

We build teams of professionals that can take on any tasks or projects and get them done, from backend to UI. The ideal candidate is a team player with a lot of drive and solid all-round skills. 

You have extensive working experience in software development.

  • Java

  • Web applications, JavaScript, HTML5

  • SQL

  • Microservice and container technologies

  • Working in AWS or similar cloud environment  

We highly value experience with:

  • Spring/Springboot

  • Continuous Integration & Delivery

  • Apache Kafka, Kafka streaming

  • Web security and application performance

What we are offering: 
Personal and professional growth as part of an agile, cross functional development team. You will work in an international environment in the beautiful Åland islands.

Our benefits package includes work equipment of your choice, lunch coupons, sports benefits, occupational health care with extra insurance and company-paid massage.

Excited to hear more? 
We are going through applications continuously. All applications are treated confidentially. 

To learn more about Paf's technology, please see our Tech Radar

Our passion is to build great customer experiences. If you share this passion, you could be our new

Software Developer  

We are looking for a talented person to join our Site Development team at our head office in Mariehamn. 

You enjoy the variety of working with all parts of software development, even if you might have a preference for a specific area. You are a team player and believe that together we can get things done quicker.

As a true professional you realize the importance of quality and you embrace test automation and continuous integration. Yet, you strive to deliver on schedule and you don’t consider your work truly Done until it’s running in production.

What’s in it for you? 

You will join an agile cross-functional development team in our main office in Mariehamn. You will work with the latest in micro service and container technologies. You will work on all parts of the technology stack. You will learn new things and grow as a professional, contributing to the company’s future success.

We offer a competitive benefits package with lunch coupons, sports benefits, occupational healthcare with extra insurance, company-paid massage and more. 

What skills are needed? 

We would like you to have at least 3 years of working experience with some of the following: 

  • Java 
  • Web applications, AngularJS, JavaScript, HTML5 
  • SQL, relational databases 

And we highly value if you know some of these: 

  • Test automation and Continuous Integration & Delivery 
  • Microservice and container technologies 
  • Vue.js 
  • Node.js 
  • Spring Boot 
  • Apache Kafka 
  • Web security and application performance 
  • Mobile Apps 
  • Experience working in AWS or similar cloud environment    


Does it sound interesting? Please apply here. We are going through applications continuously. All applications are treated confidentially. 

To learn more about Paf's technology, please see our Tech Radar 

 

 

Do you have strong leadership skills and a passion for software development?
 

We are looking for someone with a technology background and a proven track-record of leading teams.
 
You are result oriented, creative and open minded. You will lead a team of experienced developers and create an inspiring team environment with a culture of open communication. You will plan, drive and deliver development projects. The domain includes Onboarding, Responsible Gaming tools, CMS and more. You work in close collaboration with the Chief Product Officer, internal stakeholders (acquisition, SEO, brand..) and other technical team managers. Together we create an excellent customer experience and take our international gaming sites to the next level.
 
We offer an inspiring workplace in an international environment. Our benefits package includes lunch coupons, sports benefits, occupational healthcare with extra insurance, company-paid massage and more.

Excited to hear more? 

Apply by including your CV, letter of application and salary expectations. Deadline for applications is 20.9.2020. All applications are treated confidentially. For more information about the position, please contact Sara Björk-Södergård, Chief Product Officer, +358 20 7910 657.

To learn more about Paf's technology, please see our Tech Radar

 

 

What's your passion?

Can’t find your ideal position? Don’t worry. Follow us on LinkedIn for regular updates on future placements in the company. We also highly recommend that you subscribe to our Job Agent so you get alerts about new open positions!

Are you curious about how we take care of your data? You are welcome to read our Privacy Policy for recruitment here.

Take a look inside our hiring process

At Paf, we invest a lot of time and effort into the recruitment and selection process. We believe that the investment we do in recruiting gives everyone the best chance for a successful and rewarding long-term employment relationship. It ensures that we recruit the right people, and that you have a complete understanding of who we are, what we do, and what we expect from you. The purpose with our recruitment and selection process is to make sure that we hire people who will thrive in our environment.

Please keep in mind that a recruitment process might vary depending on the region and the type of job you are applying for, therefore this information is to be taken as a guideline.

Some of our vacancies do not have a specific application deadline as we screen and evaluate candidates on an ongoing basis. If there is a specific deadline, we will of course include the last incoming applications, but do send your application as soon as possible – we look forward to receiving it.

Find the job that’s right for you! Match your skills and interests to positions you’re excited about.

Apply for open positions by clicking on ‘Apply’ at the bottom of our job adverts. We will take you through the simple steps needed to complete your application. After submitting your application, you’ll immediately receive an email saying that your application safely reached our applicant tracking system. Thank you for taking the time to apply, your application is very important to us.

 

We review every application and reply to all applicants. Your qualifications will be reviewed by members of our recruitment team. If we find a potential match we’ll schedule a call to learn more about your skills and experience in relation to the role itself. Some roles at Paf will require you to do a test or send in additional material.

Some of the next steps for successful applicants may vary from role to role. Typically the first interview is with the hiring manager. It is followed by a combination of further interviews, behavioural tests and skills-related tests that are tailored for each position. The hiring manager is in charge of the interviews with support from HR throughout the recruitment process.

Usually before progressing to the offer stage we will ask you for references. For certain positions enhanced background checks will be conducted. We always ask for your permission before conducting any reference or background checks. This can take some time, so we appreciate your patience.

If you get a job offer you have time to think it through. We are convinced that it is best for both you and Paf if your decision is based on sound reasons and a good feeling about your future with us. If you are ready to join our awesome company your hiring manager and HR will stay in close contact with you throughout the signing process.

Paf’s onboarding activities bring you into contact with our whole business. It’s a real kickstart on your new adventures within the Paf family.

Our culture is the AIR we breathe

Our culture is the collective personality of our organization. It sets us apart, defines who we are and shapes our aspirations. We impact our culture through our key behaviour. It’s in what we do and how we do it.

It’s the AIR we breathe.

  • We take ACTION to create results
  • We constantly strive to IMPROVE
  • We treat each other and the community at large with RESPECT