Open positions

Summer Internship at Paf - We are looking for a Corporate Communications Assistant

Paf is a pioneer when it comes to responsible gaming and it is part of our mission to lead the way and to be a positive agent of change. We have a clear ambition to influence the gaming industry in what we believe is the right and only direction - transparency, openness and honesty. 

In order to create the best possible products and experience for our players we strive to create an inspiring and collaborative working environment. We empower our employees to be the best version of themselves through personal growth. We believe this produces experiences that exceeds our players’ expectations!

The Paf Summer internship is an excellent opportunity to grow your skills and to gain insight into an international company. It will also be an invaluable opportunity for you to get to know Paf as a potential future employer. 

The opportunity

During the summer internship, you will be working closely with Paf’s Corporate Communication Manager assisting with internal and external corporate communication. This includes for example updating information on Paf’s corporate site www.aboutpaf.com and Paf’s intranet. A great opportunity to grow your skills in communication and gain valuable experience.

Requirements

  • Studying or have recently graduated from University studies in communication, media or marketing.

  • You are in the final stages of your University studies or have recently graduated.

  • Good knowledge in spoken and written English ( English is our corporate language.)

Skills and attributes for success

  • You are determined, committed, thorough and open to new challenges.

  • Excellent writing skills in Swedish.

  • Experience in working with publishing or CMS tools is a plus

Other information:

Summer internship period:  07.06.2021 - 31.08.2021
Location: Mariehamn 
Positions: 1

Application process:

Add your application in English, including your CV and a motivational letter. Last day to apply is 31.3.2021. We are going through applications continuously. All applications are treated confidentially. For further information, please contact Chief Responsibility Officer Daniela Johansson, [email protected]

We are now looking for a Customer Support Specialist to our Customer Support Team in Mariehamn.

Are you a service minded team player with a big heart for customers and an eye for top class customer service? Do you enjoy working in a dynamic environment where daily support operations and new knowledge are in focus? Then you might be the one we are looking for!

As one of our Customer Support Specialists you have a big responsibility in taking care of our customers and ensure that their customer experience is great. Our working environment is very dynamic and you need to be prepared to fastly adapt to new knowledge and new ways of working. The communication channels you will use in your everyday work are the following:

  • Phone
  • Email
  • Social Media
  • Chat

As you will be in direct contact with our customers you need to be a good communicator. We are looking for people who are fluent in Finnish language.

Our company language is English, knowledge in other additional languages is an advantage. Previous experience from customer support, sales, gambling industry and online business are advantages. Most important though is that you have the right service attitude, customer focus and are willing to learn new things.

This position is located at our head office in Mariehamn and is time-limited 1.4.2021 - 31.10.2022 with the possibility of extension.

Are you interested?
If you are interested in this position, don't hesitate to apply. Add your application in English, including your CV and salary requirement. We are going through applications continuously. All
applications are treated confidentially.

For further information, please contact Team Leader Andreas Grönlund +358 20 7910 632.

 

We are looking for an Integrations and Software Engineer skilled in Embedded Systems to join us in our Tallinn office. Based on your work experience you know that delivering customer value is more than writing code and committing it to version control. You are ready to learn and help improve our way of working, along with our technologies. As a professional you can recognize the value of quality, maintainability, iterative improvements, and embrace test automation and continuous integration. You strive to get things done, and you do not consider your work done until it is running in production. Smooth and engaging teamwork are important to you as well.

What’s in it for you?

● Working on replacing legacy systems with new solutions

● Chance to contribute greatly to technology choices

● Opportunity for personal and professional growth

What skills are needed?

We would like you to have at least 4 years of working experience with some of the following:

● Embedded computing (u-boot, Linux)

● Software development in Python (experience in Java, C or Rust is a bonus)

● API design and data processing with technologies such as HTTP/ REST, SOAP, JSON, XML, YAML

● Version control (Git, GitHub)

● Computer networking (TCP/IP, UDP, Multicast)

● Creating diagrams and writing structured documentation

We highly value experience with some of these:

● Basic digital electronics and PCB design

● Databases (RDBMS, Key-Value)

● Experience with AWS / Cloud

We care:

  • We have flexible working time.
  • We offer work equipment of your choice, excellent working conditions, lunch coupons, sports benefits, occupational healthcare with extra insurance, company-paid massage and more.

Interested? Submit your application on-line here by March 21st, 2021. All communication and applications will be treated confidentially. For more information, please contact our recruitment partner Arja Martikainen arja.martikainen(at)barona.fi or call +358 40 7621564 Tue-Thu between 2 and 3 pm. 

 

Summer Internships to Paf Tech

Paf is a pioneer when it comes to responsible gaming and it is part of our mission to lead the way and to be a positive agent of change. We have a clear ambition to influence the gaming industry in what we believe is the right and only direction - transparency, openness and honesty. 

In order to create the best possible products and experience for our players we strive to create an inspiring and collaborative working environment. We empower our employees to be the best version of themselves through personal growth. We believe this produces experiences that exceeds our players’ expectations!

The Paf Summer internship is an excellent opportunity to grow your skills and to gain insight into an international company. It will also be an invaluable opportunity for you to get to know Paf as a potential future employer. 

The opportunity

During the summer internship, you will be part of Paf:s cutting edge IT teams handling everything from cloud infrastructure, development and IT equipment working with the latest technologies on the market.

If you are interested in learning about and working with technologies like AWS Cloud, Docker, Microservices, Infrastructure as Code and more then this is the place for you.

Requirements

  • Your are in the final stages of your University studies or have recently graduated

  • Good knowledge in spoken and written English ( English is our corporate language.)

  • You are not afraid to challenge yourself, learn new technologies and ways of working

Skills and attributes for success

  • You are determined, committed, thorough and open to new challenges

  • You have an IT mindset, enjoy solving problems in an creative way

  • You want to spread your wings in an diverse international company, working with people from all around the world

Other information:

Summer internship period:  07.06.2021 - 31.08.2021
Location: Paf Head office, Mariehamn
Positions: 3

Application process:

Add your application in English, including your CV and a motivational letter. We are going through applications continuously. All applications are treated confidentially. Last day to apply is 31.3.2021. For further information, please contact Fredrik Wiklund [email protected] 






 

Vill du vara med och göra skillnad? Paf skiljer sig från andra spelbolag. Vi grundades av Folkhälsan på Åland, Röda Korset, Rädda Barnen och dåtida Stiftelsen Dagens Barn. Vi strävar efter en långsiktigt hållbar verksamhet och bryr oss om våra anställda, kunder och samhället i stort. Ansvarsfullt spelande är en viktig byggsten i vår verksamhet. All vår vinst går till samhällsnyttiga ändamål.

Om tjänsten
Vi söker React Developers som är tekniskt nyfikna och brinner för programmering. Du är prestigelös, tar gärna egna initiativ och har lätt för att samarbeta samt kommunicera med kollegor. Dessutom är du en person som är driven i det du tar dig an och tvekar aldrig för att fråga om hjälp när du kört fast. Teamen idag präglas av en arbetsmiljö med högt i tak där alla är välkomna.

Vi bryr oss om våra anställda:

  • Vi har flexibla arbetstider för att jobbet ska gå ihop med din fritid
  • Vi har generösa villkor vad gäller pension, friskvård, fri sjukvård etc
  • Vi undviker övertid. Att du är kvar hos oss om 10 år är viktigare än kortsiktiga affärsmål

Arbetsuppgifter
Du är med i hela utvecklingsprocessen från kravspecifikation, feedback på mockups, skapande av stories, estimeringar, sprintplanering, utveckling, testning och release. Det finns en tydlig arbetsfördelning där alla vet vad som förväntas av dem. Det är ett högt tempo med snabba beslutsprocesser där arbetet inkluderar att ständigt ligga i framkant där du förvaltar och vidareutvecklar företagets system. Tjänsten passar därmed dig som älskar programmering och vill arbeta i ett bolag som värnar om sin personal och deras personliga utveckling.

Spana gärna in vår tech radar för att se vilka tekniker som är påväg in, används och fasas ut!

Vi söker dig som
Är grym modern React utvecklare med erfarenhet av GraphQL. Relay och erfarenhet av eller nyfikenhet på TypeScript är en fördel. Du bör även stämma in på följande:

  • Du har god kommunikationsförmåga i svenska
  • Samarbetsförmåga
  • Självgående
  • Ansvarstagande

ÖVRIG INFORMATION

  • I rekryteringsprocessen kommer det ingå ett programmeringstest. Om du vill visa upp projekt som du gjort i tidigare arbeten eller på fritiden välkomnas även detta i din ansökan.
  • Start: Omgående med hänsyn till uppsägningstid
  • Omfattning: Heltid, med flexibla arbetstider
  • Placering: Vi har kontor i Stockholm och Norrköping, men är flexibla vad gäller placeringsort. Bor du hellre kvar på annan plats i Sverige så ordnar vi det också.
  • Tjänsten är en direktrekrytering vilket innebär att rekryteringsprocessen sker genom Academic Work men du kommer anställas direkt hos Paf. Vårt önskemål är att alla frågor kring tjänsten går till Academic Work.
  • Vi går igenom urvalet löpande och annonsen kan stängas ner innan tjänsten är tillsatt om vi gått över till urvals och intervjufasen.

Ansök här

Paf is not like other gambling companies. We’re an international gaming company founded on the Åland Islands in 1966 by the local health charity Folkhälsan together with the local branches of the Finnish Red Cross, Save the Children and Dagens Barn foundation. Paf is an award-winning industry leader in responsible gaming with the mission to generate profit for the benefit of society. 

We are looking for React Developers who are passionate about software development.
 
The role
You get to work with a team of skilled colleagues to build a new modern frontend. You are involved in the entire development process. The job includes constantly being at the forefront.

You 

  • are a proficient React developer with experience of GraphQL and TypeScript. 
  • have good knowledge of Swedish and English, both in speech and writing.
  • cooperate well with others
  • take responsibility
  • are a self-starter

We care:

  • We have flexible working time. 
  • We offer work equipment of your choice, lunch coupons, sports benefits, occupational healthcare with extra insurance, company-paid massage and more. 

Feel free to check out our Tech Radar to learn more about what technologies we use, assess and what’s being phased out. 

Our recruitment process includes a coding test. If you have a Github profile with recent content, please include it in your application.

We are going through applications continuously. All applications are treated confidentially

 

Vill du vara med och göra skillnad? Paf skiljer sig från andra spelbolag. Vi grundades av Folkhälsan på Åland, Röda Korset, Rädda Barnen och dåtida Stiftelsen Dagens Barn. Vi strävar efter en långsiktigt hållbar verksamhet och bryr oss om våra anställda, kunder och samhället i stort. Ansvarsfullt spelande är en viktig byggsten i vår verksamhet. All vår vinst går till samhällsnyttiga ändamål.

Om tjänsten
Vi söker Senior React developers som är tekniskt nyfikna och brinner för programmering. Du är prestigelös, tar gärna egna initiativ och har lätt för att samarbeta samt kommunicera med kollegor. Dessutom är du en person som är driven i det du tar dig an och tvekar aldrig för att fråga om hjälp när du kört fast. Teamen idag präglas av en arbetsmiljö med högt i tak där alla är välkomna.

Vi bryr oss om våra anställda:

  • Vi har flexibla arbetstider för att jobbet ska gå ihop med din fritid
  • Vi har generösa villkor vad gäller pension, friskvård, fri sjukvård etc
  • Vi undviker övertid. Att du är kvar hos oss om 10 år är viktigare än kortsiktiga affärsmål

Arbetsuppgifter
Du är med i hela utvecklingsprocessen från kravspecifikation, feedback på mockups, skapande av stories, estimeringar, sprintplanering, utveckling, testning och release. Det finns en tydlig arbetsfördelning där alla vet vad som förväntas av dem. Som Senior React Developer förväntas du förstå frontend delen av plattformen på en sådan nivå att du kan rekommendera nödvändiga förändringar i arkitekturen och förstå dess effekt på lång sikt. Det är ett högt tempo med snabba beslutsprocesser där du tillsammans med dina kollegor tar de tekniska besluten utifrån affärsmålen.

Spana gärna in vår tech radar för att se vilka tekniker som är påväg in, används och fasas ut!

Vi söker dig som
Är grym modern React utvecklare med erfarenhet av Relay och TypeScript. Du bör även stämma in på följande:

  • Du har minst 3 års arbetslivserfarenhet inom systemutveckling
  • God kommunikationsförmåga i svenska
  • Samarbetsförmåga
  • Självgående
  • Ansvarstagande

ÖVRIG INFORMATION

  • I rekryteringsprocessen kommer det ingå ett programmeringstest. Om du vill visa upp projekt som du gjort i tidigare arbeten eller på fritiden välkomnas även detta i din ansökan.
  • Start: Omgående med hänsyn till uppsägningstid
  • Omfattning: Heltid, med flexibla arbetstider
  • Placering: Vi har kontor i Stockholm och Norrköping, men är flexibla vad gäller placeringsort. Bor du hellre kvar på annan plats i Sverige så ordnar vi det också.
  • Tjänsten är en direktrekrytering vilket innebär att rekryteringsprocessen sker genom Academic Work men du kommer anställas direkt hos Paf. Vårt önskemål är att alla frågor kring tjänsten går till Academic Work.
  • Vi går igenom urvalet löpande och annonsen kan stängas ner innan tjänsten är tillsatt om vi gått över till urvals och intervjufasen.

Ansök här

Senior Software Developer/Software Developer

Join us if you have a desire to create customer value using new technologies that take advantage of the cloud.

We are heavily investing in new technologies and continuously improve how we work. We are currently moving towards a fully AWS/cloud-based infrastructure, using technologies such as Kafka, RDS/Postgres, Docker, Java, Jenkins pipelines and Spring Boot. 

We build teams of professionals that can take on any tasks or projects and get them done, from backend to UI. The ideal candidate is a team player with a lot of drive and solid all-round skills. 

You have extensive working experience in software development.

  • Java
  • Web applications, JavaScript, HTML5
  • SQL
  • Microservice and container technologies
  • Working in AWS or similar cloud environment  

We highly value experience with:

  • Spring/Springboot
  • Continuous Integration & Delivery
  • Apache Kafka, Kafka streaming
  • Web security and application performance
  • Compliance and Regulatory related development

What we are offering:
Personal and professional growth as part of an agile, cross functional development team. You will work in the heart of Helsinki in an international environment where we have more than 100 highly skilled colleagues in software development.
Our benefits package includes work equipment of your choice, lunch coupons, commuter and sports benefits, occupational health care with extra insurance and company-paid massage.


Excited to hear more? 
We are going through applications continuously. All applications are treated confidentially. 

To learn more about Paf's technology, please see our Tech Radar

Vill du vara med och göra skillnad? Paf skiljer sig från andra spelbolag. Vi grundades av Folkhälsan på Åland, Röda Korset, Rädda Barnen och dåtida Stiftelsen Dagens Barn. Vi strävar efter en långsiktigt hållbar verksamhet och bryr oss om våra anställda, kunder och samhället i stort. Ansvarsfullt spelande är en viktig byggsten i vår verksamhet. All vår vinst går till samhällsnyttiga ändamål.

Om tjänsten
Vi söker software developers som är tekniskt nyfikna och brinner för programmering. Du är prestigelös, tar gärna egna initiativ och har lätt för att samarbeta samt kommunicera med kollegor. Dessutom är du en person som är driven i det du tar dig an och tvekar aldrig för att fråga om hjälp när du kört fast. Teamen idag präglas av en arbetsmiljö med högt i tak och en attityd där alla är välkomna.

Vi bryr oss om våra anställda:

  • Vi har flexibla arbetstider för att jobbet ska gå ihop med din fritid
  • Vi har generösa villkor vad gäller pension, friskvård, fri sjukvård etc
  • Vi undviker övertid till det yttersta. Att du är kvar hos oss om 10 år är viktigare än kortsiktiga affärsmål

Arbetsuppgifter
Du är med i hela utvecklingsprocessen från kravspecifikation, skapande av stories, estimeringar, sprintplanering, utveckling, testning och release. Det finns en tydlig arbetsfördelning där alla vet vad som förväntas av dem. Som software developer förväntas du ge förslag på framtida utveckling och förbättringar och ha en omfattande kunskap om plattformen till den nivå att du kan bidra till bedömningen av förändringar i arkitekturen och förstå dess effekt på lång sikt. Det är ett högt tempo med snabba beslutsprocesser där du agerar i en mentorroll för mindre erfarna utvecklare i varierande projekt.

Spana gärna in vår tech radar för att se vilka tekniker som är påväg in, används och fasas ut!

Vi söker dig som
Är grym Java utvecklare där erfarenheter av Spring Boot och AWS är en fördel. Vi bryr oss inte om utbildning och erfarenheter, utan premierar istället:

  • Hur duktig du är som utvecklare
  • God kommunikationsförmåga i svenska
  • Samarbetsförmåga
  • Självgående
  • Ansvarstaga

ÖVRIG INFORMATION
I rekryteringsprocessen kommer det ingå ett programmeringstest. Om du vill visa upp projekt som du gjort i tidigare arbeten eller på fritiden välkomnas även detta i din ansökan.

  • Start: Omgående med hänsyn till uppsägningstid
  • Omfattning: Heltid, med flexibla arbetstider
  • Placering: Vi har kontor i Stockholm och Norrköping, men är flexibla vad gäller placeringsort. Bor du hellre kvar på annan plats i Sverige så ordnar vi det också.
  • Tjänsten är en direktrekrytering vilket innebär att rekryteringsprocessen sker genom Academic Work men du kommer anställas direkt hos Paf. Vårt önskemål är att alla frågor kring tjänsten går till Academic Work.
  • Vi går igenom urvalet löpande och annonsen kan stängas ner innan tjänsten är tillsatt om vi gått över till urvals och intervjufasen.

Ansök här

Do you have the desire to build better solutions using the latest technologies? 

We are looking for a Software Engineer

As Software Engineer you will be part of a team who is responsible for developing and maintaining new services for our internal and external customers. The team has big freedom to choose the technologies and it will be cloud native by heart.

The team will build and run the systems it will create. We don’t expect you to be a master in both, Web UIs and backend, but it would be good if you can work across all areas, from database to backend, from backend to UI. We build a team of professionals that can take almost any tasks and projects and just get them done. We are heavily investing in new technologies and continuously improving how we work.

The ideal candidate is a person with solid all-round skills and a prototype mentality, capable of iteratively developing new features.

You already have:  

  • Proven track record of delivering things and building applications
  • Experience with different programming languages e.g Java, Node, Kotlin, Python
  • Experience working in AWS or similar cloud environments
  • Experience with REST and providing APIs
  • Experience working with a wide variety of open source technologies

You could impress us with:  

  • Experience with serverless frameworks
  • Experience with databases
  • Experience with frontends (We use Vue.js mainly)
  • Open Source or hobby projects

You feel you possess these personal qualities:   

  • You like to deliver, get things done and have a can do attitude
  • You love learning
  • You take responsibility and are able to finish things fast.  
  • You show interest in software development and technologies
  • You can work independently as well as in team
  • You know how to work iteratively and how to do continuous improvements
  • You like to interact with end users

What we are offering:
You will work in the heart of Helsinki, in a very international environment with experienced Software Engineers to create the best solutions we can think of. In Helsinki we have Software Engineers working in 11 agile teams and we are around 14 tech teams in our organisation in total.
In addition to a competitive salary, we also offer a benefits package with work equipment of your choice, lunch coupons, commuter and sports benefits, occupational healthcare with extra insurance and more. 

We have a lot to figure out, more to do and even more to learn ahead of us. It's going to be exciting.  

Does it sound interesting? We are going through applications continuously. All applications are treated confidentially. 
 

The Role

The Customer Services Team assists our players with registration, game play, technical, payments and other generic queries. As a Customer Service Agent you are a front-liner of the company, supporting our players currently through phone calls, online chats and emails

Responsibilities

  • Efficiently manage incoming customer service inquiries through all channels, delivering a high standard and contributing towards an excellent customer experience
  • Provide accurate, valid and complete information by using the right methods and tools
  • Handle customer complaints, provide appropriate solutions and alternatives within an adequate time frame, following up to ensure resolution, and keeping within the SLAs
  • Contribute towards the departments objectives to increase the accuracy, efficiency and responsiveness of the customer service team as a whole
  • Work towards hitting and exceeding personal and business targets
  • Follow communication procedures, guidelines and policies implied by the business
  • Build rapport with customers through open and interactive communication
  • Share customer feedback with the CS team, Tech team and relevant teams to contribute towards the development of new products and services
  • Understand the importance of social responsibility and act in the best interest of players with gambling concerns or problems by following the company’s Responsible Gambling procedures
  • Comply with legal requirements, industry regulations, internal policies and professional codes

Requirements

  • Strong customer focus, be a customer advocate
  • Excellent verbal and written Spanish and English language skills
  • Reliable and ethical, respecting customers’ concerns and confidentiality
  • Organised and methodical, with good attention to detail
  • Computer / IT literate, and familiar with CRM systems
  • Knowledge of the i-gaming industry is considered an asset
  • Able to work different shift times, evenings and weekends.

Are you interested?
If you are interested in this position, don't hesitate to apply. Add your application in English, including your CV and salary requirement. We are going through applications continuously. All applications are treated confidentially.

For further information, please contact [email protected] 

The Customer Services Team assists our players with registration, game play, technical, payments and other generic queries received via phone calls, online chats and emails. As a Senior Customer Support Agent your time will be split between answering customer contacts and performing other duties such as quality checks, shift rotation planning, reporting and analysis and more. This role is ideal for an experienced CS Agent who is ready for the next challenge, or for an experienced individual who is looking for a new opportunity. 

Key Duties and Responsibilities

  • Efficiently manage customer contact queues ensuring response times are within the SLAs
  • Create and maintain the schedule for the Spanish Team, ensuring adequate cover
  • Perform quality checks on CS Agent contacts, and deliver feedback
  • Resolve customer complaints and handle the Team’s escalations
  • Onboard new starters and address the team’s training needs
  • Deliver periodic reports and insights to the Head of CS
  • Answer customer contacts and contribute towards an excellent customer experience.
  • Contribute towards the departments objectives to increase the accuracy, efficiency and responsiveness of the customer service team as a whole.
  • Work towards hitting and exceeding personal and business targets.
  • Follow communication procedures, guidelines and policies implied by the business.
  • Build rapport with customers through open and interactive communication.
  • Share customer feedback with the CS team, Tech team and relevant teams to contribute towards the development of new products and services.
  • Understand the importance of social responsibility and act in the best interest of players with gambling concerns or problems by following the company’s Responsible Gambling procedures.
  • Comply with legal requirements, industry regulations, internal policies and professional codes.

Role Requirements

  • Strong customer focus, be a customer advocate.
  • Excellent verbal and written Spanish and English language skills.
  • Reliable and ethical, respecting customers’ concerns and confidentiality.
  • Organised and methodical, with good attention to detail.
  • Ability to adapt and work with different personalities.
  • Computer / IT literate, and familiar with CRM systems.
  • Knowledge of the i-gaming industry with experience in a similar role
  • Flexible working times, including evenings and weekends.

Are you interested?
If you are interested in this position, don't hesitate to apply. Add your application in English, including your CV and salary requirement. We are going through applications continuously. All applications are treated confidentially.

For further information, please contact [email protected] 

The Customer Services Team assists our players with registration, game play, technical, payments and other generic queries. As a Customer Service Agent you are a front-liner of the company, supporting our players currently through phone calls, online chats and emails.

Key Duties and Responsibilities

  • Efficiently manage incoming customer service inquiries through chat and other channels, delivering a high standard and contributing towards an excellent customer experience.
  • Provide accurate, valid and complete information by using the right methods and tools
  • Handle customer complaints, provide appropriate solutions and alternatives within an adequate time frame; following up to ensure resolution, and keeping within the SLAs.
  • Contribute towards the departments objectives to increase the accuracy, efficiency and responsiveness of the customer service team as a whole.
  • Work towards hitting and exceeding personal and business targets.
  • Follow communication procedures, guidelines and policies implied by the business.
  • Build rapport with customers through open and interactive communication.
  • Share customer feedback with the CS team, Tech team and relevant teams to contribute towards the development of new products and services.
  • Understand the importance of social responsibility and act in the best interest of players with gambling concerns or problems by following the company’s Responsible Gambling procedures.
  • Comply with legal requirements, industry regulations, internal policies and professional codes.

Requirements for the Role

  • Strong customer focus, be a customer advocate.
  • Excellent verbal and written Swedish and English language skills.
  • Reliable and ethical, respecting customers’ concerns and confidentiality.
  • Organised and methodical, with good attention to detail.
  • Computer / IT literate, and familiar with CRM systems.
  • Knowledge of the i-gaming industry is considered an asset.
  • Flexible working times, including evenings and weekends.

Are you interested?
If you are interested in this position, don't hesitate to apply. Add your application in English, including your CV and salary requirement. We are going through applications continuously. All applications are treated confidentially.

For further information, please contact [email protected] 

We are looking for a  Swedish speaking Customer Support Specialist  to Paf's head office in Mariehamn.

Brief Job Description

The Customer Services Team assists our players with registration, game play, technical, and other queries they might have. As a Customer Support Specialist you are a front-liner of the company, supporting our players currently through online chats and emails.

Key Duties and Responsibilities

  • Efficiently manage incoming customer service inquiries through chat and other channels, delivering a high standard and contributing towards an excellent customerexperience.
  • Provide accurate, valid and complete information by using the right methods and tools
  • Handle customer complaints, provide appropriate solutions and alternatives within anadequate time frame; following up to ensure resolution, and keeping within the SLAs.
  • Contribute towards the departments objectives to increase the accuracy, efficiency and responsiveness of the customer service team as a whole.
  • Work towards hitting and exceeding personal and business targets.
  • Follow communication procedures, guidelines and policies implied by the business.
  • Build rapport with customers through open and interactive communication.
  • Share customer feedback with the CS team, Tech team and relevant teams to contribute towards the development of new products and services.
  • Understand the importance of social responsibility and act in the best  interest of players with gambling concerns or problems by following the company’s Responsible Gambling procedures.
  • Comply with legal requirements, industry regulations, internal policies and professional codes.

Requirements

  • Strong customer focus, be a customer advocate.
  • Excellent verbal and written Swedish and English language skills.
  • Reliable and ethical, respecting customers’ concerns and confidentiality.
  • Organised and methodical, with good attention to detail.
  • Computer / IT literate, and familiar with CRM systems.
  • Knowledge of the i-gaming industry is considered an asset.
  • Flexible working times, including evenings and weekends.

This position is located at our head office in Mariehamn and is time-limited until the 13 th of March 2022 with the possibility of extension.

Are you interested?
If you are interested in this position, don't hesitate to apply. Add your application in English, including your CV and salary requirement. We are going through applications continuously. All applications are treated confidentially.

For further information, please contact [email protected] 

 

What's your passion?

Can’t find your ideal position? Don’t worry. Follow us on LinkedIn for regular updates on future placements in the company. We also highly recommend that you subscribe to our Job Agent so you get alerts about new open positions!

We are happy to announce the call for summer internships is now open!

Are you a student in your final stages of your University studies or have you recently graduated? Look no further! The Paf Summer Internship is an excellent opportunity to grow your skills and to gain insight into an international company. It will also be an invaluable opportunity for you to get to know Paf as a potential future employer. 

Summer Internship as Corporate Communication assistant

Summer Internship to Paf IT & Development

Last day to apply 31.3.2021

 

Are you curious about how we take care of your data? You are welcome to read our Privacy Policy for recruitment here.

Take a look inside our hiring process

At Paf, we invest a lot of time and effort into the recruitment and selection process. We believe that the investment we do in recruiting gives everyone the best chance for a successful and rewarding long-term employment relationship. It ensures that we recruit the right people, and that you have a complete understanding of who we are, what we do, and what we expect from you. The purpose with our recruitment and selection process is to make sure that we hire people who will thrive in our environment.

Please keep in mind that a recruitment process might vary depending on the region and the type of job you are applying for, therefore this information is to be taken as a guideline.

Some of our vacancies do not have a specific application deadline as we screen and evaluate candidates on an ongoing basis. If there is a specific deadline, we will of course include the last incoming applications, but do send your application as soon as possible – we look forward to receiving it.

Find the job that’s right for you! Match your skills and interests to positions you’re excited about.

Apply for open positions by clicking on ‘Apply’ at the bottom of our job adverts. We will take you through the simple steps needed to complete your application. After submitting your application, you’ll immediately receive an email saying that your application safely reached our applicant tracking system. Thank you for taking the time to apply, your application is very important to us.

 

We review every application and reply to all applicants. Your qualifications will be reviewed by members of our recruitment team. If we find a potential match we’ll schedule a call to learn more about your skills and experience in relation to the role itself. Some roles at Paf will require you to do a test or send in additional material.

Some of the next steps for successful applicants may vary from role to role. Typically the first interview is with the hiring manager. It is followed by a combination of further interviews, behavioural tests and skills-related tests that are tailored for each position. The hiring manager is in charge of the interviews with support from HR throughout the recruitment process.

Usually before progressing to the offer stage we will ask you for references. For certain positions enhanced background checks will be conducted. We always ask for your permission before conducting any reference or background checks. This can take some time, so we appreciate your patience.

If you get a job offer you have time to think it through. We are convinced that it is best for both you and Paf if your decision is based on sound reasons and a good feeling about your future with us. If you are ready to join our awesome company your hiring manager and HR will stay in close contact with you throughout the signing process.

Paf’s onboarding activities bring you into contact with our whole business. It’s a real kickstart on your new adventures within the Paf family.

Our culture is the AIR we breathe

Our culture is the collective personality of our organization. It sets us apart, defines who we are and shapes our aspirations. We impact our culture through our key behaviour. It’s in what we do and how we do it.

It’s the AIR we breathe.

  • We take ACTION to create results
  • We constantly strive to IMPROVE
  • We treat each other and the community at large with RESPECT