Paf lowers the loss limit

Paf decides to lower the yearly mandatory loss limit that applies to all customers. At the same time, the loss limit for young customers aged 20-24 is also lowered.

Paf will lower the loss limit from €17,500 to €16,000, limiting the maximum amount a customer can lose playing Paf's online games. The new loss limit applies to all game categories and all gaming sites operated by Paf.

“We want to be a sustainable entertainment company for our customers, for our employees and for our owners. We are now taking the next step towards more sustainable revenues,” says Christer Fahlstedt, CEO.

Paf's customers can also set their own gaming limits at lower levels, but the mandatory loss limits that Paf has introduced cannot be exceeded.

Lower loss limit for young customers

The loss limit will also be lowered for all young customers aged 20-24, from €8000 to €6000 per year.

“We want to continue to prioritise young customers and strengthen the responsible gaming approach we take towards them. It is a concrete thing to do and it is the right thing to do,” says Daniela Johansson, Deputy CEO & Chief Responsibility Officer.

Three years ago, Paf introduced a specific loss limit aimed at young people aged 18-24. Since then, the loss limit has been combined with an extra low maximum limit for 18-19 year olds and the limit for young people has been lowered twice.

8000 euros and centralised gaming limits

Paf is the only international gaming company that has introduced mandatory loss limits. This makes Paf stand out in the regulated markets where we compete with other gaming companies.

“We are setting a standard for responsible gaming that is increasingly difficult for other companies to follow. We haven't reached where we want to be yet, we have a target for the future where the limit is €8,000 a year, but we need to make the reductions at a pace we can manage,” says Christer Fahlstedt.

Paf is in favour of central deposit limits as a tool to strengthen responsible gaming in the industry. The system could effectively be linked to the self-exclusion registers that countries have in place.

“Centralised deposit limits that customers can set themselves and that apply across all gaming operators would significantly improve responsible gaming and minimise the problems that arise when customers jump between operators,” says Daniela Johansson.